Remote Support Session
Let's Get You Connected
Follow the steps below to start your secure remote support session with our team.
1
Call Us First
Before downloading the remote support app, please speak with one of our technicians so we can understand your issue and be ready to help the moment you connect.
2
Download Splashtop SOS
Click below to download the Splashtop SOS app. It's a small, one-time-use application that lets our technician securely view and control your screen to fix the issue.
3
Run the App & Share Your Code
Open the downloaded file and run it. The app will display a 9-digit session code — read this code to your technician over the phone and they'll connect securely to help resolve your issue.
Having trouble? Call us directly at (609) 337-3363 or email support@nerdzonwheels.com